Customer Success Manager

Role Overview

As Customer Success Manager, you will own student relationship outcomes from enrollment to successful application completion.

You will coordinate with counselors and operations teams, resolve blockers quickly, and identify churn risks early.

Key Responsibilities

• Manage an assigned portfolio of students and track key milestones.
• Handle escalations and ensure timely issue resolution.
• Build playbooks that improve engagement and retention.
• Report weekly metrics and insights to product and leadership teams.

Requirements

• 3+ years in customer success, student operations, or account management.
• Strong written/verbal communication and empathy-driven problem solving.
• Ability to work with process tools and CRM workflows.
• Data-driven approach to improving satisfaction and outcomes.

Benefits

• Remote-friendly work model and growth-focused environment.
• Incentives tied to student outcome and service quality metrics.
• Structured career progression in operations leadership.